Refund policy
Refund & Return Policy
Thank you for shopping with Merry Beam™. We want our policies to be clear before you place an order. By purchasing from our store, you agree to the terms outlined below.
All Sales Are Final
All purchases made through Merry Beam™ are considered final sale.
We do not offer refunds, returns, or exchanges for change of mind, including situations where you:
- No longer want the product.
- Ordered by mistake.
- Changed your mind after purchasing.
- Expected something different based on personal preference.
- Found a similar product elsewhere.
- No longer need the product.
- Ordered the incorrect quantity.
Please review your order carefully before completing checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at:
Please include:
- Your full name.
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
- Photos of the packaging if it arrived damaged.
We may request additional information before approving a claim.
Once your claim has been reviewed, we may offer a replacement, reshipment, store credit, or another appropriate solution, depending on the circumstances and subject to applicable consumer protection laws.
Please do not dispose of the damaged product or packaging until your claim has been reviewed.
Change-of-Mind Returns
Merry Beam™ does not accept change-of-mind returns.
Because our products are prepared and processed shortly after an order is placed, we cannot accept returns simply because a customer decides they no longer want the item.
Ordering the wrong product, quantity, or deciding you no longer need the item does not qualify for a refund.
Order Cancellations
Orders begin processing shortly after they are placed.
Once an order has entered processing or has been submitted for fulfillment, we cannot guarantee that it can be cancelled or changed.
If you notice an error in your order, contact us as quickly as possible at Merrybeam17@outlook.com. We will try to assist, but changes or cancellations cannot be guaranteed.
Shipping Delays
Estimated shipping times are estimates and are not guaranteed delivery dates.
Delays may occasionally occur because of:
- Carrier delays.
- Customs processing.
- Holiday periods.
- High seasonal demand.
- Weather conditions.
- International shipping delays.
- Circumstances outside of our control.
A shipping delay by itself does not automatically qualify an order for a refund.
If your order is significantly delayed, please contact us and we will help investigate its status.
Tracking Information
Tracking information may take several business days to update after an order has been shipped.
In some cases, a package may already be moving through the shipping network before the tracking system displays its first update.
A temporary lack of tracking updates does not necessarily mean that the order has not shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Merry Beam™ cannot guarantee refunds or replacements for orders delivered incorrectly because the customer entered:
- The wrong address.
- An incomplete address.
- The wrong apartment or unit number.
- An incorrect postal or ZIP code.
If you notice an address mistake, contact Merrybeam17@outlook.com immediately. We will attempt to correct it before fulfillment, but changes cannot be guaranteed once the order has been processed or shipped.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around your property.
- Check with household members.
- Check with neighbours where appropriate.
- Contact the shipping carrier.
- Allow a short period in case the carrier marked the shipment delivered prematurely.
If the package still cannot be located, contact us and we will assist where possible.
Refused or Unclaimed Packages
Packages that are refused, left unclaimed, or returned because the customer failed to collect the shipment may not qualify for a refund.
Additional shipping charges may apply if the order needs to be shipped again.
Return Shipping
Do not send any product back to us without contacting Merry Beam™ first.
Unauthorized returns may not be accepted or refunded.
If a return is approved for a qualifying issue, we will provide instructions regarding the next steps.
Original Shipping Charges
Original shipping charges are generally non-refundable, except where otherwise required by applicable law or where Merry Beam™ determines that a refund is appropriate because of an error on our part.
Product Appearance
Minor differences in colour, brightness, packaging, or appearance may occur because of:
- Different screens and displays.
- Lighting conditions.
- Manufacturing updates.
- Packaging updates.
- Photography and video conditions.
Minor cosmetic differences that do not affect the normal operation of the product are not considered defects.
Abuse of the Refund Policy
Merry Beam™ reserves the right to reject claims involving suspected fraud, misuse, intentional damage, repeated abusive claims, altered evidence, or other attempts to misuse this policy, subject to applicable law.
Consumer Rights
Nothing in this policy is intended to remove or limit any rights you may have under applicable consumer protection laws.
Where applicable law requires a refund, replacement, repair, cancellation right, or other remedy, those legal requirements will apply regardless of any other wording in this policy.
Contact Us
For questions about your order, shipping, damaged products, or this policy, please contact:
Merry Beam™ Customer Support
Email: Merrybeam17@outlook.com
Please include your order number and the email address used when placing your order so we can assist you as quickly as possible.